Help / FAQ
If there is a question we haven't answered, please feel free to contact us at anytime
General
When you subscribe to Gamesmonster, you are entitled to rent as many games
as you like. We will post you the games at no extra cost. There are no return dates and no late
fees. Our current packages are:
Gamer Free - entitles you to an account at no charge.
Gamer Lite - entitles you to keep 1 game at a time for £8.99 per month.
Gamer Pro - entitles you to keep 2 games at a time for £14.99 per month.
Once you've finished playing a game, send it back to us in the provided
envelope you received with your game. All postage costs are handled by us.
When we receive your game, we will send you the next available game in your
Playlist which you create once you have registered with us.
Just click the 'Join Now' button in the top menubar and follow the instructions. You'll be asked to choose a package, fill in your details and make a payment if the package is not free and not on free trial.
Your Playlist is an ordered list of games you want to play. Number 1 being the next game you want to play. You can add as many games as you like to your Playlist as well as modify the order of the games inside it.
Please note that we dispatch the highest placed available game in your Playlist.
Sometimes a game will be released that absolutely everyone wants to play. Since its physically impossible to stock an infinite amount
of games, we might send out all our copies of a particular title.
We are always monitoring the stock levels of all our games, but occasionally the demand outweighs the supply. Rest assured that when this happens, we will endevour to top up our stock of that title so that everyone gets a copy.
Simply wait a little while until it becomes available. We have many games to keep you company till then.
Registering and credit/debit card details
Yes, we offer a 10 day free trial for all new subscribers on certain packages. This can be seen when choosing a package during the registration process.
We need these for verification of your identity and address. It also helps us
ensure that you are over 18 years of age.
Don't do anything. We will only start billing you after the free trial is over.
You can carry on using the Gamesmonster service as you normally did during the
free trial period.
Simply return all the games you might have before the free trial is over and
make sure you cancel your subscription in the Accounts area of the website.
When sending back games after cancelling your subscription, We require that you
obtain a 'Certificate of Postage' which is freely available at any Post Office
counter of Royal Mail at the time of posting.
All your details are securely kept and handled by SECpay. SECPay is the UK's largest independently owned processor of secure, real-time, online credit and debit card transactions.
Specialising in the provision of payment services for merchants on the Internet, through Call Centres and for Mail Order Fulfilment Houses. SECPay handles the capture, authorisation and settlement of credit and debit card payments and all the associated electronic and physical security required.
For more info check out
http://www.secpay.comAll your credit/debit card details can be changed in the "Edit Details" section of the "My Account" area.
Sending, Receiving and playing games
Games are sent to you via Royal Mail First Class post. This usually takes 1-2
days. These times may however vary and you should allow up to 5 working days before Contacting Us.
Keep it for as long as you like. There is no return date and no late fees.
The game envelopes we use also act as the return envelopes. Simply follow the instructions on the envelope.
When we receive it, we'll take the next available game in your Playlist and post it to you.
You will receive a confirmation email when we dispatch a game to you. You can
also view when your game was dispatched via the "Current Rentals"
section in the Playlist area when you sign in.
You should receive your game within 1-2 working days after the dispatch date.
Unfortunately, games can be delayed or lost in the post. If you still haven't
received your game after 5 working days, please contact us via the
Contact Us page on our website.
Please Note, we reserve the right to cancel any members
account if we suspect they are reporting missing games which they have
received. We will also take legal action if this is the case.We require that all games are posted in their protective cases. We also need
the ID label on the case to identify a returned game. Should this label and/or
case become damaged, please contact us via the
Contact Us
page on our website.
Please specify the game title you have as well as your username/email and full
address. If the case is damaged, we will send a replacement.
All our games are tested but occasionally they do get damaged. If you have
received a damaged game, please take note of the Copy ID which can be found on
the game's protective case and contact us.
Send back the damaged game and we will send you the next available game
in your Playlist. If you would like to play that particular game, simply add it
to the top of your Playlist and we will send you a working copy if one is
available.
We provide instructions for our games on our website. Just click the
'Instructions' link next to the respective game in your Playlist.
No, each game is sent separately and can be sent back separately for e.g. You
subscribe for the Gamer Pro package, which allows 2 games at a time. You put
Halo and Fifa Football at the top of your Playlist. We send you both
games. After a week, you finish Halo and want another game, but you still want
to play Fifa. Simply send back Halo, keep Fifa, and we'll send you the next available
game on your Playlist.
Please contact us immediately using the
Contact Us
page. Please make sure to include your username/email, the game you received
and the Copy ID on the game's protective case.
Changes to your subscription package will take effect on your next billing
date. In the event of an upgrade, We will send you the next available game on your
Playlist without you having to return any of your currently held games. Your
monthly subscription fee will also be updated. This will be reflected in the
your next billing date.
Changes to your subscription package will take effect on your next billing
date. In the event of a downgrade, simply send us back 1 of your games once you
have changed your package. Please note that the reduced monthly subscription
fee will only take effect on your next billing date.
Security Issues
We use
Geotrust to secure
our website. Geotrust is the world’s second largest digital certificate
provider and offers world-class digital certificates to ensure a trusted
identity on the Web.
You can view this when registering with us as a small
padlock image will appear at the bottom of your browser or by your address bar. We also implement this
secure, 128-bit encrypted communication channel when you sign into our website
as well as in the members area of our website.
All you personal details are also stored in our database which is password
protected (this is also encrypted). Even important information within our
databases is encrypted.
All your debit/credit card details are securely stored on SECpay servers. We do
not have access to these details as SECpay handles our payment processing.
More information can be found at
http://www.secpay.com
We also implement
Mastercard SecureCode and
Verified by Visa for added peace of mind.
Your Account
Sign into Gamesmonster and go to the "My Account" area. Your account details can be viewed and changed from this area.
Yes, we allow certain details to be changeable, e.g. your address, password etc. Certain details are not changeable, e.g. your
username/email, although this can be arranged by contacting us directly using the contact page.
You can also upgrade or downgrade your subscription package.
Other
Gamesmonster.co.uk has been tested with Internet Explorer, Opera, FireFox, and Safari.
We always recommend that you upgrade your browser to the latest version, but
older browers may work fine. If you are experiencing technical problems with
our site, please
Contact Us and specify the web
browser you are using, the version of the web browser, and the page on which
you are experiencing the problem.